・Shopping points
When you shop at our store, you will receive points that can be used on your next purchase.
You will receive points equal to 1% of the product price (base price) you purchase. (The numbers below the decimal point will be rounded off.)
Points will be awarded only to those who have registered as members.
Points will be awarded after delivery. In the case of returns or cancellations, points may be deducted.
*Points are valid for one year.
・From your second purchase, you will no longer need to enter your address.
Please select the payment method for the product from the options below.
We accept credit card payments, PayPal, cash on delivery, and transfer forms (deferred payment from convenience stores and post offices).
Please use the various options according to your wishes.
[Credit card payment]
You can use the following credit cards.
List of available cards: VISA, MASTER, AMEX, JCB,Discover, Diners Club
[PayPal payment]
After clicking “Complete Order”, you will be redirected to PayPal - KOMOJU for secure payment.
[Cash on delivery]
Please pay in cash directly to the shipping company upon arrival of the product.
A separate cash on delivery fee will be charged. The cash on delivery fee will be borne by the customer.
Cash-on-delivery fee: 550 yen (tax included) regardless of purchase amount
[Payment at a convenience store or post office using a transfer form (deferred payment)]
We will send you a remittance form along with the product. Remittance fees will be borne by our store. Please make payment within 10 days after receiving the product.
Regarding receipts, those issued by each institution depending on the payment method are official receipts under accounting laws and regulations recognized by the tax office, so they can be used for tax returns, etc.
Depending on your payment method, you can receive the voucher as shown below, so please be careful not to lose it.
■Credit card payment
We will use the "usage statement" issued by your credit card company in place of your receipt.
■PayPal
We will use the "Usage Statement" issued by PayPal in place of your receipt.
■Cash on delivery
At the time of product delivery, we will use the "Takkyubin Collect slip (receipt)" that you receive from the delivery driver in place of the receipt.
■Payment at a convenience store or post office using a transfer form (deferred payment)
Payment receipts received at convenience stores and post office counters will be used in place of receipts.
■Payment at a convenience store or post office using a transfer form (deferred payment)
Please write "I would like a receipt with ◯◯ (address)" in the notes section at the bottom of the shopping cart. After delivery, it will take approximately one week for the item to be sent separately from our head office. In the case of ``credit card payment,'' we will write in the proviso that ``as payment by credit card.'' The proviso is usually the "item charge". Please note that if the purchase details and the desired proviso are different, we will not be able to issue the item.
Please note that in the case of "Cash on Delivery", we cannot issue a receipt.
Shipping is free if the total order amount is 5,500 yen (tax included) or more per delivery destination.
If the total order amount is less than 5,500 yen (tax included), you will be charged a nationwide shipping fee of 550 yen (tax included).
Click post is also available (for eligible products only). If the total order amount is less than 5,500 yen (tax included), the shipping charge will be a flat rate of 200 yen (tax included, packaging fee included) nationwide.
*If you would like to use Click Post, please write [Click Post Request] in the notes section at the bottom of the cart page.
If you place your order by 11am on a business day, it will be shipped the same day. If your order is placed after 11:00, it will be shipped the next business day.
Saturdays, Sundays, and public holidays are holidays, so we will contact you and ship after the holidays.
Also, please note that if the item is out of stock, it will be shipped after it becomes available.
◆Takkyubin◆
Delivery companies are Yamato Transport and Sagawa Express. Please contact us if you have a preferred delivery company.
If we need to confirm with you regarding delivery or order details, we will contact you.
If we do not hear from you by email or phone for more than a week, we may cancel your order to prevent any trouble.
Specify your desired delivery date/time
We will ship according to your desired delivery date. Please specify your desired delivery date between 3 business days and 14 days from the date of order. If you do not specify, the item will be shipped as soon as possible. (Please note that it may take some time depending on the busy season, weather, and traffic conditions.)
Please enter your desired delivery date and time in the notes section at the bottom of the shopping cart. The designated time slots are as follows.
in the morning
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00
*Depending on the delivery company, delivery may not be possible within your desired time slot.
◆Click Post◆
For products that can be shipped by post, we will promote shipping by Click Post.
*If you order multiple products and the packaging size exceeds the regulations, the items will be delivered by courier (regular delivery).
*If you want early delivery or specify a date and time, standard delivery (shipping fee 550 yen) will be applied.
*If you would like regular shipping (550 yen), please write "Regular shipping" in the notes section at the bottom of the cart page.
・Shipping fee is 200 yen (tax included) nationwide (including packaging charges).
・Since the item will be delivered by post, the delivery date and time cannot be specified.
・Cash on delivery is not available.
- Please note that in the unlikely event that the product is lost, stolen, or damaged after it has been shipped, our store will not provide any compensation.
・Click Post is a shipping method that does not require a receipt stamp at the time of delivery, so the item will be posted directly to the post. Please check with your family as they may have received it.
・It is also possible to leave the package at the post office. If you wish, please contact the post office where the package will be held.
Compatible conditions・Products that are clearly marked as "products eligible for click post" on the product page.
*Even if it is clearly stated that the item is eligible for ClickPost, if the number of items ordered exceeds the size specified by ClickPost when packed, they will be delivered by courier.
・Please select "Credit card payment", "PayPal", or "Payment using transfer form (deferred payment)" as the payment method. Please note that cash on delivery items cannot be shipped via Click Post.
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- Luggage that fits in the mailbox with the following sizes is eligible.
[Long side 34cm or less, short side 25cm or less, thickness 3.0cm or less, weight 1kg or less]
If the above conditions are not met, the item will be shipped by courier even if Click Post is selected.
Unavailable products・If the size of the click post exceeds (long side 34 cm or less, short side 25 cm or less, thickness 3.0 cm or less, weight 1 kg or less)
・Items that may be damaged even if they are within the size
・Items that may leak during shipping
Estimated number of days required for delivery*It may take more than a week depending on weather and traffic conditions.
Regular purchase information
At Hechima Kochi Online Shopping, we recommend regular purchases that are affordable and convenient.
*Free shipping if the purchase amount is 5,500 yen (tax included) or more. If the amount is less than 5,500 yen (tax included), you will be charged an additional shipping fee of 550 yen (tax included).
Benefit ② You can choose the delivery cycle from the following.
Once a month
Once every two months
Once every 3 months
Once every 4 months
Once every 5 months
Once every 6 months
Benefit ③: We will prepare a wonderful gift for customers who make a long-term purchase.
Bonus ④: Products other than regularly purchased products can also be bundled together. (10% discount applies to regular purchase items only)
*Due to the system, points accumulated through regular purchases cannot be used as payment for regular purchases. We apologize for the inconvenience, but please use this when purchasing regular products.
《Products eligible for regular purchase》
・Loofah lotion
・Hechima tea soap 80g
・Loofa tea soap (with honey) 80g
・Loofah horse oil cream 52ml (8ml is not applicable)
〇If you are applying for a regular purchase, please register an account.
〇If you wish to change the contents of your regular purchase or add products, please let us know at least 10 days before delivery.
〇If you wish to change the delivery address, please go to "My Account" and select "Regular Purchase" to change the delivery address. Please note that changing the shipping address in your account information will not be reflected in your regular purchase.
〇About payment methods
We will only accept payment by credit card.
If there is a problem with the delivered product after the product arrives, we will take responsibility and resolve it as soon as possible.
In the unlikely event that the delivered product is found to be defective after the product arrives, or if you receive a product that is different from the product you ordered, we will take immediate action.
We apologize for the inconvenience, but please first contact us by phone at the address below or by using the inquiry form.
0120-5454-87 (Weekdays 10:00 a.m. to 4:00 p.m./Excluding Saturdays, Sundays, and holidays, and holidays designated by our company)
The contact form ishere
*If the product is found to be defective, we will respond responsibly while looking at images and actual items that can confirm the defective location.
*If we do not contact you in advance or if we do not have the actual item that can confirm the defective part, we may not be able to respond.
If you wish to make a return or exchange due to your convenience,Returns or exchanges due to customer's convenience, such as a mistake in the order or a different product image, will be accepted within 8 days including the date of receipt of the product. The customer is responsible for any costs associated with returning the product (shipping costs, etc.). Please note that we cannot accept returns in the following cases.
・Products that have been received for more than 9 days.
・The product you used.
・Products where the exterior of the product is damaged, dirty, or scratched in the hands of the customer.
Some products are available for trial. Please try the trial first.
As a general rule, we do not accept cancellations or changes to order details (addition of products, change in quantity, etc.) after the order has been confirmed.
Before pressing the "Order Confirmation" button, please check the details of your order and complete the procedure.
We offer a gift-wrapping service using natural loofah products as gifts for loved ones.
Please use it as a Mother's Day present, Father's Day present, birthday present, Christmas present, etc.
Please choose from three types of wrapping paper.
*Natural
*Red
*Green
(Example) In the case of a single loofah body towel
You can also add a handwritten message card. Please contact us if you are interested.
① Please select your favorite product.
②When ordering, please specify your preference for wrapping in the notes section.
③Please contact the person placing the order regarding shipping and direct delivery.
④If you are shipping directly, please let the recipient know that the package will be delivered from our company.
⑤Please let us know the address, name, and phone number of the other party.
⑥Please contact us if you have a designated delivery date and time.
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